Shipping Policy

Effective Date: January 14, 2025

At ElectTopic, we strive to ensure that your order reaches you in a timely and secure manner. This Shipping Policy provides you with the details regarding our shipping methods, delivery times, and additional charges.

1. Shipping Methods

We offer multiple shipping methods to cater to your needs. Upon checkout, you can choose the shipping method that best suits your timeline and budget:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days for an additional fee.
  • Overnight Shipping: Guaranteed next-day delivery for urgent orders.

Shipping costs are calculated based on the delivery location and selected shipping method. You will be notified of the shipping cost at checkout before you confirm your purchase.

2. Shipping Locations

We offer shipping to the United States and internationally. For international orders, shipping costs and delivery times will vary depending on the destination country.

  • Domestic Shipping: We ship to all 50 states within the United States.
  • International Shipping: International orders are subject to additional charges, including customs fees, taxes, and delivery delays. ElectTopic does not cover these additional costs, and they will be billed separately by the shipping carrier.

3. Order Processing

Once you place your order and payment is successfully processed, we will begin preparing your shipment. Orders are typically processed within 2-3 business days. However, please note that during peak shopping seasons or due to external factors like natural disasters, processing times may be slightly delayed.

You will receive a tracking number via email once your order has been shipped. This tracking number will allow you to monitor the progress of your shipment.

4. Shipping Timeframes

While we strive to ship your order as quickly as possible, delivery times may vary depending on the shipping method, destination, and other factors such as weather conditions or customs processing.

  • Domestic Orders: Typically, domestic orders are delivered within 5-7 business days for standard shipping. Expedited and overnight shipping options are available for faster delivery.
  • International Orders: International shipping times can vary based on the destination country. Please expect delivery within 7-21 business days for standard international shipping. Delivery timeframes may also be impacted by customs processing.

5. Shipping Costs

Shipping charges are calculated based on the shipping address and the shipping method chosen at checkout. Costs will be clearly outlined before you confirm your order. Any additional charges such as customs duties, taxes, or import fees for international shipments are the responsibility of the customer.

6. Shipping Restrictions

ElectTopic reserves the right to refuse shipment to certain locations, including regions with limited or unreliable delivery services. We may also place restrictions on certain products due to regulatory or shipping restrictions.

If we are unable to fulfill your order due to shipping restrictions, we will notify you promptly and offer a full refund.

7. Lost or Damaged Packages

While we take extra precautions to ensure your products are securely packed and shipped, ElectTopic is not responsible for lost or damaged packages once the shipment is confirmed as delivered. If your package is lost or damaged in transit, please contact the carrier immediately and initiate a claim.

For domestic shipments, we recommend purchasing shipping insurance for high-value orders to ensure coverage in the event of loss or damage.

8. Order Tracking

Once your order is shipped, you will receive an email with a tracking number to track your package. You can use this number on the carrier’s website to monitor your shipment’s progress.

9. International Shipping

If you are placing an international order, be aware that customs processes and import duties may cause delays. ElectTopic is not responsible for delays in customs or taxes imposed by local authorities. Please check your local regulations for more information regarding duties and taxes.

10. Contact Us

If you have any questions regarding shipping, delivery, or tracking your order, please contact our customer service team at:

ElectTopic
Street: 1927 N Glassell St, Orange, California (CA), 92865
Phone: (502) 241-9030
Email: info@electtopic.click
Website: electtopic.click